Legal
Refund Policy
The free plan lets you run real checks for as long as you like before paying anything. This policy explains how refunds work once you are on a paid plan.
01Monthly plans
Monthly subscriptions can be cancelled at any time and stay active until the end of the current billing month. We do not refund partial months, but you will not be charged again after cancelling.
02Annual plans
If you cancel an annual plan within 14 days of the first payment, we refund the full amount. After 14 days, the plan stays active until the end of the paid year and is not renewed.
03Upgrades and extra monitors
Pro rata charges for upgrades or extra monitors are not refundable, but reducing monitors lowers the amount charged from your next billing period.
04SMS and voice usage
SMS and voice usage beyond your monthly allowance is charged for messages and calls sent, and is not refundable.
05Service credits
If the monitoring and alerting service falls below 99.95% availability in a calendar month on a paid plan, you can request a service credit against your next invoice:
- Below 99.95%: 10% of that month’s fee.
- Below 99.5%: 25% of that month’s fee.
- Below 99.0%: 50% of that month’s fee.
06How to request a refund or credit
Send the workspace name, the invoice and the reason through contact page within 30 days of the charge or the affected month. Approved refunds are returned to the original payment method within 10 business days.